Education Committee

The Education Committee Shall:

  1. Work with ACCEX to present and offer education to the members. For clarity, ‘the members at large’, in this context, includes all CUPE Air Canada Component and affiliated Local Officers.
  1. Report to the quarterly Regular ACCEX meetings in writing.
  1. Ensure the proper functioning of the Component Committee.
  1. Manage the approved Committee budget in cooperation/collaboration with the Component Secretary-Treasurer, in accordance with the Component Bylaws.
  1. Education provided should be used to strengthen and advance the good of the Union. The Committee will be mandated to consider requests with these principles in mind.
  1. The ongoing justification of any participation in courses funded by the Education Committee will be based on continued active service to membership.
  1. Courses may be offered to members who demonstrate a willingness to apply the skills and knowledge to the members at large in direct and demonstrable relation to the affairs of the Union. The reasonable expectation is that these courses are applicable to current Officer, Committee or ACC Volunteer work.
  1. The funds in this Committee budget are to be used for general administration of the Committee and towards courses that are offered to the membership as described in point 7.
  1. All costs for course registration that are approved by the Committee Chair will be paid through the Component Education Committee budget. However, flight releases for those who wish to attend any course(s), and any accommodations will not.
  1. Ensure proper expenses are actioned for members taking educational courses and have them pre-determined via bulletin or email communication as per the Component Expense Policy.
  1. Draft membership bulletin information, if required, for submission to the Component President based on Education, Educational Courses and other benefits for the members.
  1. Promote the Union policy of having a minimum of two CUPE representatives whenever meeting with the employer on official union business.
  1. Confirm all verbal communications with the Company in writing. All written Committee communications should be copied to the Component President.
  1. Immediately, upon completion of course, impart and provide access to all printed and electronic publications (including but not limited to any information provided on disc or memory stick, or sent through email) to the Committee Chair for distribution and cataloguing.

As Special Assignment is defined as quasi management in the Collective Agreement, any member who is on a Special Assignment shall continue to pay dues and be eligible for voting but must resign from any CUPE position and shall not be eligible for nomination or appointment to any office or Committee in the Union.  He/she shall not be eligible to attend meetings of the Union except with the approval of a majority of the members at such meetings.

A certain amount of volunteerism is involved.

Employee Assistance Program

The Employee Assistance program represents an effort by CUPE and Air Canada to provide an effective means of help to any employee experiencing difficulties in his/her life, whether or not those difficulties are interfering with the employee’s work performance. This program is a joint venture, supported by both union and management, in which the employee’s personal welfare is a priority issue. The CUPE Employee Assistance Program consists of: Peer Referral Coordinators and Homewood Health Professional Counselors. This program is strictly confidential.

People with Problems Need Services

Everyone faces personal problems from time to time. Often these problems are only temporary and are resolved by you, or with the assistance of family and friends. Sometimes, however, they are serious enough to require professional help, and may, in the absence of such assistance, cause severe personal distress. When these concerns are not addressed, your work performance may be affected and your job security threatened. When troubled individuals go to work, their problems go with them. They manifest themselves in mistakes, preoccupation, reduced productivity and increased absenteeism. The consequences are often traumatic. Air Canada Component of CUPE has initiated an on-site confidential referral program using referral agents to help troubled employees through difficult times by helping them to reach needed professional services promptly.

Services Are Available But Difficult To Reach

In Canada, there are presently hundreds of organizations providing in excess of 300 different kinds of service, and new organizations and services are being developed all the time in response to individual needs. Therefore, if a person has a problem, there is probably a resource available in the community to help alleviate or resolve it. As the number of services has increased, so has the complexity of the system. Employees are often baffled as to where to go and frustrated and demoralized by going door-to door trying to find their way through the labyrinth. Even well informed and well-intentioned persons to whom people turn for help – doctors, lawyers, clergy, politicians, and agency personnel – are often unsure where appropriate help may be obtained.

EAP Connects People and Services

The Employee Assistance Program has been developed partly in response to the needs of troubled employees who may be unaware of services available to them or unsure how to reach them. It aims to quickly and simply link people with appropriate sources of assistance.


Q: Do we have Professional Counselors available to us? A: To complement our Peer Program, we have chosen Homewood Health, an experienced Employee and Family Assistance Provider (EFAP). They will be available to you and your immediate family for short-term solution focused counseling. To reach Homewood Health please call 1-800-663-1142 (English), 1-866-398-9505 (French) or for International calls, please call collect 1-604-689-1717. You may also go to the website at for more information, and to access numerous tools, such as:


Homewood Health provides two options for secure and private online counselling. Private Conversations e-Counselling (email-type counselling) provides the opportunity to communicate with a counsellor via confidential exchanges, similar to email exchanges. Chat e-Counselling (simultaneous chat) allows for “real time”, one-on-one interaction with a counsellor in a private online chat room environment. If you are interested in getting started, you must first complete your registration on our Member Services area by registering here.

Health and Wellness Companion

The Health and Wellness Companion is a comprehensive self-guided, self-development program that is designed to provide you with a personal plan of action. By participating in a series of Health Risk Assessments you will have the opportunity to: evaluate your health, get a better understanding of your health risk factors, and create a personal health improvement program.

Health Library

The Health Library is a comprehensive library of articles and other resources written by qualified experts in their subject field. It includes information designed to improve health and wellness, and assists individuals in improving their personal and work-life balance.

Childcare/Eldercare Resource Locators

Childcare and Eldercare locators provide information about personal and family care providers in Canada, allowing for a customized search for childcare or eldercare resources. This service can be used to generate customized online reports with in-depth service descriptions, and provides instant access to quality checklists, financial aid information, advice, and more.

Interactive e-Learning Courses

Homewood Health™ e-Learning provides self-paced, private, and personalized learning experiences designed to improve personal health and well-being and/or workplace effectiveness. A variety of courses are available, focusing on health and wellness and a wide range of life skills. Current courses include, for employees, family members and eligible dependants:

  • Responsible Optimism
  • Embracing Workplace Change
  • Resolving Conflict in Intimate Relationships
  • Taking Control of Alcohol Use
  • Resilience
  • Respect In The Workplace
  • Preparing For Your Retirement
  • Taking Control of Stress
  • Taking Control Of Your Career
  • Taking Control of Job Loss and Transition
  • Taking Control of Anger
  • Taking Control of Your Money
  • Stop Smoking: Get Your Life Back!
  • Taking Control of Your Mood
  • Foundations of Effective Parenting

Q: How are referrals made? A: Most referral requests come from employees, by contacting the EAP coordinator of their choice.

  • Managers may recommend the services of the EAP to an employee.
  • Employees may refer other employees to the EAP.
  • Union representatives may recommend the services of the EAP to the employee when their job performance deteriorates and co-workers or management has identified problems.

Remember, this program is strictly confidential; no information will be given or asked without the permission of the employee. The decision is yours!


An EAP Referral Agent will maintain high standards of confidentiality with respect to her/his helping relationships with employees. Information of a personal nature will neither be given nor solicited without the consent of the employee concerned.

Employee Assistance Peer Referral Coordinators:

The Employee Assistance Peer Referral Coordinator (local EAP Committee member) is a carefully chosen employee who links employees desiring help in their personal lives with an appropriate community or medical resource. The Referral Agent will follow up on treatment or assistance provided to ensure that adequate and effective help has been received. The Referral Agent does not provide diagnosis, prescription or treatment services. Referral Agents are nominated by the EAP Committee, union locals or management and are accountable for their function to the local EAP Area Committee. The Referral Agent performs this role on a volunteer part-time basis, as needs arise.

EAP Peer Referral Coodinators

EAP National Coordinator – CUPE

Mary Keough

office: 905-676-2088
fax: 905-676-2096
24 Hr Cell (urgent calls): 647-285-7789

Central Regional Coordinator

Mary-Rita Dunning

office: 905-676-2088
fax: 905-676-2096
cell: 647-802-0895 (urgent calls only)

Western Regional Coordinator

Shannon McBride

office: 604-270-5703
cell: 778-991-4112 (urgent calls only)

office: 514-422-2041
Isabelle Dion
Julie Simard
Elaine Riel

George Barelos
Linda Favreau
Sean McGuire
Sonya Barbezat
Sylvia Jimenez
Gay Brooks

Vanessa Beaudion
Shey Thawer

Susan Cherry
Jose Espaillat
Deborah Florczak
Shielane Khera
Tiana Marcotte
Mimi Reppen-Jeffers

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Crew Rest Committee

Rest protocols are crucial to the health and wellness of our members whether onboard  or at layover stations.  The Mandate of the Crew Rest Committee is to work with the Component President to ensure that the Collective Agreement is upheld and implemented by the employer and that issues affecting the members are addressed.  The Component Crew Rest Committee will also work closely with the Component Health and Safety representatives on all Crew Rest Committee matters.

The Component Crew Rest Committee is comprised of a Component Chair and additional members from the different locals within the Component.

The Component Crew Rest Committee will provide the membership with information regarding crew rest/breaks, last sold seats, crew rest unit failures, crew bunk kits and sleepwear.  The committee will keep the membership informed on flights that fall under articles B5, B14, LOU18, LOU22 and issue monthly information on LOU51 flights.  The committee will represent the Union at all joint Company/Union Crew Rest Committee meetings and crew rest unit inspections.  The committee seeks your feedback in ensuring our rights are met and upheld.

Committee Members

Robert Hatfield

Local 4091 (YUL)
Caroline Lozeau-Gelinas

Local 4092 (YYZ)
Michelle Duhaney

Local 4094 (YVR)
Lorna Holmes

Local 4094 (YVR)
Shelly Verk

Local 4095 (YYC)
Yvette Nakamoto

Local 4098 (Rouge)
Jacquelyn Saracuse

Health and Safety Committee


Chair: Jordan Bray-Stone

Vice Chair: Nicola Schnell

What is the role of the Component Occupational Health and Safety (OHS) Committee?

The Component OHS Committee is an internal group comprised solely of Union representatives which strives to improve the health and safety of all members by:

  • Ensuring the sharing of Health and Safety information and issues between the Locals
  • Liaising and providing counsel to the Executive officers of the Component on matters affecting occupational health and safety.
  • Organize meetings between Component OHS committee members to ensure consistency.
  • Providing a national structure to support and assist local OHS committees big and small, including access to legal support.
  • Working to ensure that all legislative requirements contained in Part II of the Canada Labour Code, the Aviation Occupational Safety and Health (AOSH) Regulations and the Canada Occupational Safety and Health (COSH) Regulations, as well as other relevant flight attendant related legislation such as the CARS are upheld and implemented by the Employer system-wide.

Who is on the Component OHS Committee?

Anyone who holds a union representative position on a joint health and safety committee at the company is automatically a member of the Component OHS Committee.

What are joint health and safety committees?

There are two types of joint health and safety committees that are required by law at large federally regulated companies like ours. The Union appoints members to each type to represent you, the worker. They work alongside management who are appointed by the company to address OHS issues affecting the workplace.

Policy Health and Safety Committees (PC):

A very simple way of understand the PC is that it addresses hazards, policies, programs and other things affecting the health and safety of employees on a system-wide level.

Workplace Health and Safety Committees (WPC’s):

A very simple way of understanding what a WPC does is that they address hazards and workplace injuries/illnesses occurring at the worksite level (your base).

The ESDC page about health and safety committees can be consulted here for the official definitions and detailed description of duties.

CONTACT US (including emergency line):

Click HERE to download a list of important contacts or  just send an email to and we’ll route it to the appropriate OHS committee. We make every effort to reply within two days.

Do we have your contact info?

Did you know that the Air Canada Component of CUPE maintains its own contact list, separate from that of the company and the local Union offices?  If you aren’t getting our bulletins you’re probably not on our list! This also means we may not be able to reach out to you in a time of need following an incident.

Send your most recent contact information to . Ensure to provide youremployee number, base, phone number, address, and email address.


We issue bulletins to the membership on a regular basis about important health and safety issues.

The following is a list of issues we have issued bulletins about recently. If you weren’t on our mailing list, send us an email including your employee number, language preference, and subject, and we’ll have a copy emailed to you

  • Heat/Cold at work
  • Bed Bugs
  • Right to refuse dangerous work
  • Reporting
  • Fundamental Health and Safety Rights
  • Uniform/Luggage (Mainline)
  • 1:50 Ratio
  • Cosmic Radiation
  • Medaire (Mainline)
  • Air Quality/Smog
  • Layover Safety


The following mobile applications have been designed for a wide audience by reputable organizations. They may be useful as a general guide, but should never replace official SOP’s, consulting the Union, or seeking support from a qualified professional.

Canadian Center for Occupational Health and Safety – OSH Anwers APP (iOS)

Canadian Center for Occupational Health and Safety – OSH Anwers APP (Android)

Flight Attendant Wellness APP – FADAP (Android)

Flight Attendant Wellness App – FADAP (iOS)

Travel Smart – Travel Advisories and Info Global Affairs Canada (Android)

Travel Smart – Travel Advisories and Info Global Affairs Canada (iOS)



CUPE – Health and Safety Page

ESDC Occupational Health and Safety Main Page

Canadian Centre for Occupational Health and Safety (CCOHS)

Transport Canada – Aviation Occupational Health and Safety

WHO – Occupational Health

NIOHS – Main Portal

Law and Regulations:

Canada Occupational Health and Safety Regulations

Aviation Occupational Health and Safety Regulations

Canada Labour Code Part II

Canadian Aviation Regulations

Flight Attendant Training Standard

Human Rights Legislation

Fact Sheets:

CUPE – List of Health and Safety Fact Sheets

CCOHS – Hazard Fact Sheets

ESDC – Reports and Publications – Health and Safety

WHO – List of Publications


Info For New workers:

CUPE – Health and Safety facts for young and new workers

ESDC – Are you in danger? Fundamental Rights

ESDC – Young/New Workers!

CCOHS – Young/New Workers

Employer and Employee Rights and Responsibilities Federal Sector:

CUPE – Your three essential health and safety rights

ESDC – Workplace Safety

CCOHS – Three Fundamental Rights

ESDC – Internal Responsibility System – Employer and Employee Duties

CCOHS – OH&S Legislation in Canada – Basic Responsibilities

Internal Responsibility System – Reporting and Eliminating Hazards:

TC– Internal Complaint Resolution Process

ESDC – Internal Complaint Resolution Process (H&S complaint)

ESDC – Internal Responsibility System – Employer and Employee Duties

Health and Safety Committees in the Federal Sector:

ESDC – Health and Safety Committees (federal)

CCOHS – Joint Health and Safety Committees (note: Airline employees fall under “Canada” jurisdiction)

Violence and Harassment in the Workplace:

Company Violence and Harassment Policies:

  • Mainline:             ACAeronet > Search “harassment” > Workplace Violence and Harassment Prevention
  • Rouge:  See ePub.

CUPE – Violence Prevention Kit

Canadian Human Rights Commission – What is Harassment?

ESDC – Guide to Violence Prevention in the Workplace

CCOHS – Violence & Bullying


Psychological Health:

ESDC – Psychological Health in the Workplace

CSA – Psychological Health and Safety in the Workplace Standard

CCOHS – Psychological Hazards: Stress, Violence, Bullying

WHO – Psychosocial Risk Factors and Hazards

WHO – Stress in the Workplace

Canadian Mental Health Association


We suggest asking your local Union office for our “from here to maternity” document, which will be tailored to your province of residence.

CHRC – Pregnancy & Human Rights in the Workplace

ESDC – Pregnant and Nursing Employees

Cabin Air Quality:

Global Cabin Air Quality Executive – Cabin Air Quality Advocacy Organization (CUPE is a member)

Association of Flight Attendants – CWA – Cabin Air Quality Page

Substance Use and Addictions:

NOTE: Employe Assistance Programs are available to you. Should you or someone you know require advice or support, we strongly suggest contacting the EAP Coordinator.

CHRC – Impaired at Work: A Guide to Accomodating Substance Dependancy at Work

Flight Attendant Drug and Alcohol Program

Wings of Sobriety

CCOHS – Substance Use in the Workplace

Canadian Centre on Substance Use and Addiction

Layover Safety:

Company ePub > Layover Safety

CUPE – Layover Security Protocol and Reporting

Global Affairs Canada

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