days until our Collective Agreement expires, we are preparing, we are united and we will make change.

APPENDIX XII

RE: Migration of CSD’s to In-Charge Position

November 3, 2002

Pamela Sachs
President, Air Canada Component of CUPE
180 Atwell Drive, 6th Floor
Toronto, ON

Dear Ms. Sachs,

RE: Migration of CSD’s to In-Charge Position

The Company agrees that upon ratification of this collective agreement all current Customer Service Directors will be considered qualified as Air Canada In-Charges.

The parties agree that effective with the ratification of this collective agreement all current Customer Service Directors will become qualified In-Charges pursuant to the Air Canada and CUPE collective agreement and will, henceforth, be subject to all of the provisions in Letter of Understanding #1.

Yours truly,

Kevin Howlett
Vice President, Labour Relations