Many people seem to be under the impression that it falls solely upon the In-Charge or the Captain to file reports for incidents on behalf of the entire crew, including but not limited to disruptive passengers.
Don’t assume that someone else has reported an incident that affects your health and safety or that of your colleagues.
Don’t assume that someone else’s report captures your specific experience, concerns and observations related to an incident. These might be crucial to avoiding repeat events!
Under SMS and the Canada Labour Code Part II, it is every employee’s responsibility to report matters of health and safety to the company. The company’s SMS policy is non-punitive except for cases of gross negligence and willful intent (see FAM 1.4.1).
Remember that the Union is only copied on health and safety complaints and workplace injury illness e-reports. Should you file an e-hazard report or disruptive passenger report, the Union will be completely unaware unless you advise.
The SIMS/AQD reporting system can be accessed:
- Via the in-charge iPad AQD app (ML)
- By going to sims.aircanada.ca on any computer (ML)
- By accessing the SIMS (ML) or AQD (Rouge) portal on Aeronet
The system is not compatible with mobile browsers. You should contact your base health and safety manager should you require further assistance, and never hesitate to reach out to the Union.