Component Officers Update

This is an update to keep you informed of some of the things we have been working on.

2022 Bargaining Re-Opener Continuation
The Union and the Company are moving forward to the next phase in the re-opener process which is mediation.  Once dates have been selected, we will advise the membership.  As part of our ongoing promise to you, we will keep you advised of where we are in the process and what has transpired.

Cost of Living Allowance – LOU 35
The Company and the Union were in mediation last week with our Chief Arbitrator William Kaplan.  CHQ-22-48 (COLA, LOU 35) was discussed. There was some attempt to mediate however there was no change to the current position of either party, and no resolution was reached.  The Union and the Company will move this forward to arbitration. When dates have been established, we will advise you.

Wheelchairs and Duties Outside of the Aircraft
We wanted to give a friendly reminder that pushing wheelchairs, assisting at gates and assisting with baggage on the bridge is not our role as cabin crew.  When issues arise inside the aircraft, that falls to us to assist.  Please be mindful that our colleagues on the ground are sometimes short staffed or in training and may require more time.  If you are required to remain onboard to look after passengers awaiting assistance from an agent, please claim the time.  You are not required, nor is it encouraged for you to push wheelchairs up the bridge, assist with carry offs or direct passengers at the gate, we are not trained for these roles, and need to always maintain proper crew compliment on the plane, that’s our role, and we never want to jeopardize safety.

Hotel and Ground Transportation Issues
We wanted to send a reminder that reporting hotel and ground transportation issues is critical to effecting change in the future. When hotel and ground transportation contracts are up for renewal your Hotel Committee and Air Canada management rely on the information found in crew care reports to justify a change in the market. Please continue to report even if it’s a repetitive issue and encourage others on your crew who experience issues to also report.

Mainline and Rouge Metering Process MOAs – Further Extension

The Union is once again pleased to report that we have signed another Memorandum of Agreement with both Air Canada and Air Canada Rouge regarding the metering process.  This most recent MOA further extends the duration of the Metering Process MOA without interruption from the end of the October 2022 block month until the end of the December 2022 block month.

– Click here for a copy of the original May 2022 Mainline MOA
– Click here for a copy of the August 2022 Mainline MOA extension
– Click here for a copy of the November 2022 Mainline MOA additional extension

– Click Here for a copy of the Rouge original May 2022 MOA
– Click here for a copy of the August 2022 Rouge MOA extension
– Click here for a copy of the November 2022 Rouge MOA additional extension

Please continue to report any issues in regards to metering through the following link: Metering Complaint – AC Component.

Mainline Service Directors, please note you are required to file a ground duty claim to have you and your crew paid, if you have any issues, please fill out the above form.  Rouge Leads, no action is required, it will be processed for you, however any discrepancies or issues, please also report.

In solidarity,

At The Going Down Of The Sun, We Shall Remember Them

They went with songs to the battle, they were young,
Straight of limb, true of eye, steady and aglow.
They were staunch to the end against odds uncounted;
They fell with their faces to the foe.

They shall grow not old, as we that are left grow old;
Age shall not weary them, nor the years condemn.
At the going down of the sun and in the morning
We will remember them.

– Laurence Binyon

We thank all of the brave men and women who have served, as well as those who continue to serve.

In solidarity,

Support For Education Workers

Our Union sisters and brothers in CUPE’s Ontario School Boards Council of Unions (OSBCU) are having their right to bargain essentially removed by an unprecedented action of the Conservative government.  They have invoked the notwithstanding clause and are thereby overriding the protections of a fundamental right to bargain.  We ask that all our members stand in solidarity with those who are having their right to bargain stripped. We must remember that it is only a matter of time until we are able to bargain openly and our steadfast support of all workers in this position can only strengthen our collective resolve. We ask that you wear your CUPE pin to support and encourage the OSBCU in their fight. They are some of the lowest paid workers in the Education system and as we are acutely aware, the cost of living has skyrocketed.   In small ways we can slowly build momentum and show governments and corporations that it is they who are standing on our shoulders and should show gratitude and respect for our contributions.

In solidarity,

Ground Duty Starting November 1, 2022

The Union was recently advised of the upcoming service changes for our members working at Air Canada Mainline. Over the past few days, we have received countless emails and concerns regarding these new changes.  The membership has expressed to us a multitude of concerns including limited crew availability to do the tasks on the ground and in the air, not being paid while performing ground duties, the current pandemic and overall brand consistency. They have also identified concerns about the ability of our catering services to meet the needs of this service. As with many things, these service changes cause our members to adapt once again. If there is one thing we are good at, it is adapting. The challenges that come with these service changes is that more and more we must find the time for an increased workload and ensure that safety is paramount. In our view, safety is the most important part of what we do. As safety professionals we pride ourselves on this.

The Union has historically issued multiple bulletins on your mandatory duties on the ground. These bulletins represent the fact that we are under increased pressure to balance the realities of safety and service. Please note that these may contain outdated information. We remind you to always refer to your FAM and ePub for the most current procedures.

Strength By Action – Issue 41 – What Are Your Priorities – 20050620
You & Your Rights – Issue 21 – Time is valuable – 20050908
You & Your Rights – Issue 36 – Pre-Post Duty Periods – 20060912
Your Rights – Issue1-WhenWillEnoughBeEnough-20090217
Safety First – Issue 3 – Time Permitting – 20091106
Component Officers Message – Issue 9 – Early Boarding Or Finish Your Safety Checks – 20130507

The reporting times below represent when you are required to report to the comm center. You’ve checked in on time at the Communications Centre, printed out your self-briefing information, picked up and read all the appropriate paperwork and transmittals and now must make your way to the gate.

Reporting for Duty
Home Base – Originating Flights

767 – 788 A330 –
772 – 789
773 77P Narrow-Body
Service Directors 1:25 1:30 1:30 1:30 1:00
Flight Attendants 1:10 1:15 1:20 1:25 1:00

From Layover point, you are required to be at the airport as per the below:

767 – 788 A330 –
789- 772
773 77P Narrow-Body
Service Directors / Flight Attendants 1:00 1:00 1:00 1:00 1:00


Pre-Flight Safety Checks and Duties
Your pre-flight Safety checks and duties include those listed below and should be fully and accurately completed before you commence ground service to passengers.  If you notice any safety or security issues you must bring this forward to your Service Director/Captain.

  • Stow your baggage in designated cabin crew stowage compartments.
  • Cabin defect log reviewed by in-charge and crew informed of any inoperative or unavailable equipment onboard.
  • Ensuring the pilot briefing occurs (flight conditions, taxi time, controlled rest etc.)
  • Having up-to-date publications including Dangerous Goods Training Certificate in either paper or acceptable electronic forms.
  • Attend a safety briefing with your entire crew (including any qualified gate support personnel who may be assisting with boarding).
  • Ensuring your jumpseat is serviceable: securely anchored, fully retractable, straps not twisted or frayed, inertia wheel operative, seat belt / harness adjusted to fit and stowed.
  • Verifying that all safety and emergency equipment meet serviceability requirements as per the pre-flight checks in the FAM Chapter 4.
  • Verifying that water tanks are full and waste tanks have been serviced and are functional (freeze protection panel functional on E90).
  • Safety features cards should be checked to ensure they correspond to the aircraft.
  • Safety demo equipment (video and manual) are accessible and functional for use.
  • All circuit breakers should be checked to ensure they are operative.
  • Required security inspection(s) completed:
    • Verify that there are no suspicious items onboard, including in the cabin, in the galleys, as well as the galley equipment and lavatories as per FAM Chapter 2.
    • Ensure white tamper evident seals are in place in the lavatories and advise captain if any indication of tampering.
  • If a Medipak is required, make sure it is in its specified location and confirm with the Captain that it is onboard/missing.
  • Ensuring galley equipment is secured, latched, and operative.
  • Ensuring door areas are clear and available for emergency use.
  • Ensuring Emergency Positions and safety equipment checklist is filled out, reviewed, and submitted to the Captain.
  • Ensuring cabin curtains/dividers are open and secure.
  • Ensuring IFE system is ON and screens functional (necessary for safety demo)
  • The Company also suggests you verify that there is no grease on any of the oven racks and no paper products in the ovens.

NOTE: A physical safety inspection to check the availability, accessibility, and serviceability of safety equipment in the vicinity of your assigned flight attendant station is required on all flights when any of the following apply. Deficiencies must be reported to the in-charge:

  • The aircraft has been left unattended for any period of time.
  • There is a crew change where the in-charge to in-charge briefing didn’t occur.
  • At any other time, the crew deems it necessary due to concerns.

Boarding Safety Checks and Duties
In addition to your pre-flight checks during boarding you also have a multitude of safety duties to complete such as:

  • Ensuring appropriate storage of all cabin baggage.
  • Ensuring the appropriate seating of passengers at restricted rows
  • Conducting individual safety briefings for Special Attention Passengers, Unaccompanied Minors, Passengers with Allergies, or passengers travelling with pets.
  • Conducting passenger briefing at over-wing exits and unmanned doors.
  • Ensuring all aisles and exits always remain clear of obstructions.
  • Following procedures related to fueling with passengers onboard

Our duties have not changed, and we will continue to do our job responsibly and diligently. Remember your priorities – Flight Attendants are safety professionals and should not feel pressured to compromise on safety.  These are mandatory requirements, not only good practice.

Once all your safety duties are completed, you are then able to provide ground service to passengers.  We encourage Service Directors to submit an eClaim under Article 5.09 of the Collective Agreement (Ground Duty – Service to Passengers) if you are providing a meal, bar or beverage service on the ground, provided the ground duty was for 30 minutes or more and there was flight delay. In addition, this should be documented in your eOBR report. An eOBR should also be submitted if due to safety related duties you are unable to complete ground service to passengers before departure.

In solidarity,