days until our Collective Agreement expires, we are preparing, we are united and we will make change.

COVID-19 – Filing a Workplace Insurance Claim

Dear members and esteemed colleagues, we are facing extremely challenging times not only personally but in our industry.  We are all in this together and in the spirit of providing up-to-date useful information we have developed this communication and will be closely monitoring the situation and we will do our best to provide updated information regularly. We strongly recommend that you regularly check updated information using links included within.

THIS IS WHAT WE KNOW TODAY, as the situation is rapidly changing:

→ FIRST – Follow Public Health Guidelines

If you are concerned that you may have been exposed to, or are experiencing symptoms of COVID-19, please contact or your local public health unit.

Health link
British Columbia  
Health Link
Telehealth Ontario
Gouvernement du Québec
1 877 644-4545

COVID-19 symptoms range from common to severe respiratory illnesses and include:
• Fever
• Cough
• Muscle aches and tiredness
• Difficulty breathing

In an effort to keep COVID-19 patients away from the emergency rooms, the province is setting up dedicated screening facilities.  Do not call 911 unless it is an emergency.

The first assessment centres will be established at the following hospitals/health facilities:

YVR Base



BC COVID-19 Symptom Self-Assessment Tool

British Columbians can call 811 for free from anywhere in the province to speak with a registered nurse about their health, including the novel coronavirus and COVID-19. The hotline is for anyone who suspects they have the illness, are showing symptoms related to COVID-19.

Hotline 1-888-COVID19 or 1-888-268-4319, between 7:30 a.m. to 8 p.m. every day, for the latest information on travel recommendations, social distancing, and supports and resources available from the provincial and federal governments.

YYC Base






If you have symptoms such as fever, cough and difficulty breathing and have travelled outside Canada or have been exposed to someone who has COVID-19, stay home and call Health Link 811. If you are not seriously ill, do not go to a physician’s office, a health care facility or a lab without consulting with Health Link 811 first. Call 911 if you are seriously ill and need immediate medical attention and inform them that you may have COVID-19.

YYZ Mainline & Rouge Bases

North York General Hospital 4001 Leslie St, North York, ON M2K 1E1 Scarborough Health Network 3050 Lawrence Ave E, Scarborough, ON M1P 2V5 Mackenzie Health, Ilan Ramon Blvd, Vaughan, ON
L6A 4P9
Trillium Health Partners 100 Queensway W, Mississauga, ON
L5B 1B8
Peel Memorial Centre for Integrated Health and Wellness 20 Lynch St, Brampton, ON
L6W 2Z8

The following COVID-19 Community Assessment Centres are/will be available to facilitate testing for possible cases of the coronavirus.

Toronto’s Michael Garron Hospital 825 Coxwell Ave
COVID-19 screening and assessment centre for people with signs and symptoms (by appointment only which they assess when you call)
Toronto Public Health
St. Michael’s Hospital Li Ka Shing Knowledge Institute
38 Shuter St, Toronto
On site testing for COVID-19
Women’s College Hospital
76 Grenville St, Toronto
COVID-19 Community Assessment Centre site soon

YUL Mainline & Rouge Bases

Gouvernement du Québec

Santé Montréal

If you think you have COVID-19 infection, call 1 877 644-4545 (toll free) first. A nurse will assess your situation and recommend what to do next. If a medical consultation in a specialized COVID-19 clinic is required, the nurse will book an appointment for you. If your state of health indicates that you require hospitalization, the Jewish General (adults) and Sainte-Justine’s (children) are the hospitals designated to treat confirmed cases.





→ SECOND – How to file a Workplace Insurance Claim due to COVID-19 exposure?

WORKSAFE BC – filing a claim in British Columbia
Report a workplace injury or disease

  • Call Teleclaim @ 1-888-WORKERS (1.888.967.5377)


CNESST – Filing a claim in Quebec (Mainline & Rouge Bases)

WSIB ONTARIO – verbal direction from the WSIB (Mainline & Rouge Bases)

  • Follow the Public Health directives and self quarantine
  • File a WSIB FORM 6 and upload it electronically or mail it to the WSIB                                      
  • Contact the WSIB directly by phone and explain that you are a cabin crew member who has filed a FORM 6 but cannot file the FORM 8 yet as you are in quarantine
  • After the quarantine period has ended or testing positive for COVID-19 have your doctor file a FORM 8
  • Provide a copy of FORM 8 immediately to Air Canada Base Management, retain a copy for your records
  • If you are having difficulty getting an appointment with a doctor or clinic to have FORM 8 completed call the WSIB immediately and seek directive
  • Continue to keep the WSIB updated on your situation if you have filed a claim
  • You have six months from the date of the accident or occupational disease, from the time you learn of the diagnosis to file a claim


Workplace Safety & Insurance Board
200 Front Street West
Toronto, Ontario M5V 3J1
Telephone: 416-344-1000
Toll free: 1-800-387-0750
WSIB COVID-19 Update

→ THIRD – Continue to follow Air Canada Sick Leave Policy and monitor Communications

Air Canada COVID-19 UPDATE
Please pay attention to your health at all times and remain in communication with your Wellness Team. If you develop fever, cough, or have difficulty breathing, please seek guidance from your health provider and if directed to do so, self-isolate to be excluded from working flights until cleared.

We have a through and immediate process that we use to notify you if you have been on a flight with a confirmed COVID-19. We provide you with clear guidance and remove you from your flights with pay for up to 14 days beginning on the date you were exposed to a confirmed passenger. We remain fully committed to this process that helps limit the virus spread, protects privacy and ensures that you are made aware as soon as possible of any possible exposure.

Air Canada Network route suspensions
Please continue to check for the most up-to-date route suspension information.

Air Canada Mainline Sick Leave Policy E-Pub
Home > About You > Performance and Expectations > Attendance

Air Canada Rouge Sick Leave Policy E-Pub
Acaeronet > Rouge > Manuals-Forms > Cabin Safety and Inflight Service > ePub

Please take care of yourselves and each other.

In Solidarity,

Your Component Workers’ Compensation Committee

Click HERE for a printable, and downloadable, version of this bulletin.