days until our Collective Agreement expires, we are preparing, we are united and we will make change.

EAP Update – Week of September 11, 2023

On this solemn anniversary of September 11, 2001, I wanted to take a moment to reflect on the significance of this day for all of us in the aviation industry. September 11th is a day that forever changed the way we view our roles as cabin crew members, the importance of our profession, and the strength of our unity.

It was on this day that our colleagues, and passengers, displayed unparalleled courage and resilience in the face of unimaginable tragedy. Their actions serve as a constant reminder of the extraordinary responsibility that comes with our roles.

Today, as we remember the events of 9/11, let us also remember the heroes who emerged from the chaos. Let us honor the memory of those who selflessly put the safety of others above all else. As we continue moving forward, let us recommit ourselves to our mission as cabin crew members – to ensure the safety, well-being, and comfort of our passengers.

We support one another, and together, we continue to be a beacon of hope and resilience in the skies.

Please take a moment of reflection today, not only for the lives lost but also for the strength and unity that have emerged in the face of adversity. Let us carry forward the legacy of 9/11 by upholding the highest standards of compassion, and vigilance in our roles, but also to our peers, working beside us.

Thank you for your dedication and for being a part of this extended family. Together, we honor the memory of 9/11 and stand as a symbol of unwavering strength.

In unity and remembrance …


September 12, 2023 – 12:00 ET
Dr. O’Flaherty is an expert in crisis management, and a renowned expert in the field of trauma, addiction and recovery.

She’s had a love story for the aviation world since the late 70’s. Johanna was originally a Flight Attendant with Pan American Airlines and went on to develop and manage their employee assistance program for over 20 years.

Johanna is a psychologist, author, consultant and keynote speaker; she’s also just published her memoirs, available at Barne & Noble.

In the past 25 years, Johanna has been a catalyst for healing through many traumatic situations.  During her career, she’s had the privilege to assist directly with the aftermath of major airline disasters, such as:

  • Pan American Flight 103
  • 911 in New York
  • TWA Flight 800 – near Long Island.
  • Assisted with the First and Last Responders during the aftermath of the Vegas Shooting.

She is an Advanced Level Nationally Certified Addiction Specialist, a Certified Employee Assistance Professional (CEAP), and a Certified Trainer for Critical Incident Crisis Debriefing Programs

If you’d like to join us and be added to the zoom invitation, please send your name and employee number to:

In solidarity,

Vanessa Beaudoin-Grégoire
Chair, Component EAP Committee