days until our Collective Agreement expires, we are preparing, we are united and we will make change.

Manulife Transition April 1, 2024

This applies to AC Mainline only

Many of you may know that Air Canada has made the decision to change providers for health, dental, life insurance (including accidental death and dismemberment insurance) and the Defined Contribution (DC) portion of the hybrid pension plan, if applicable, for Canada based employees. As of April 1, 2024, Manulife will be the provider.

It is important that you take the time to enroll in this new plan so that you are set up to submit your claims in a timely way. To make the best use of your entitlements we recommend that you educate yourself about this process and the tools available to you through the Manulife portal.

Action required: Set up your Manulife ID

On April 1, 2024, your benefits will move to Manulife. To ensure a smooth transition, you’ll need to set up your Manulife ID.

Manulife ID is a single, secure username and password combination for accessing all your Air Canada services with Manulife.

To set up your Manulife ID directly on the Manulife website, please visit

  • If you already have a Manulife ID, select Sign in.
  • Select Register now to create your Manulife ID.
    • Additional information, including a step-by-step video and FAQ, is available here.

After creating your Manulife ID, you’ll need to connect (link) your group benefits account to it. This only needs to be done once.

  • Enter your plan contract number (788000), member certificate number (your employee ID without the letters AC and the leading zeroes), name, date of birth and email.
  • Example: If your employee ID starts with a zero (AC012345), please delete the zero to create your number (12345) and connect your benefits.
  • If your employee ID starts with two zeros (AC001234), please delete both zeros to create your number (1234) and connect your benefits.
  • Select Connect.

Download the Manulife app

  • Manulife makes it easy for you to manage your benefits when it’s most convenient for you. With their plan member site and mobile app, you’ll be able to find all the information you need. The app is available for Apple and Android devices through the App store and Google Play.

Note: If you complete your registration on the Manulife Mobile App, you will get an error message. Because our plan hasn’t technically started with Manulife yet, their system doesn’t recognize you. Rest assured your account has been created regardless. This will be resolved once Manulife becomes our provider on April 1, 2024.

Make sure to visit the Aeronet page for information and FAQs related to this initiative.

For information login to:
Aeronet > Share Point > HRConnex > Benefits: Manulife prior to April 1st to make sure you are enrolled. *Note that the benefits will not be active until April 1st

By logging in through HR Connex, you will find a ‘live chat’ function for immediate assistance on all your benefits queries (available during business hours) as well as a step-by-step guide to assist with downloading and setting up the app on your mobile device.

It is our expectation that the experience provided must meet or exceed what was provided by Claim Secure. We hope that this process runs well, and that Manulife will have user-friendly options that make the process of claiming for benefits easier for all of our members.

In solidarity,