On September 11, 2001, nearly 3,000 people perished at the World Trade Center in New York, at the Pentagon in Virginia, and in Pennsylvania.
We would like to take some time to reflect on this and to remember those who were lost. Our fallen colleagues gave their lives on this day and showed great acts of courage.
As they were trained to, Flight Attendants Betty Ong and Madeline Amy Sweeney helped authorities, and the information they provided was instrumental in identifying who had carried out these atrocities. Our gratitude and heartfelt sorrow goes out to the crew members on the affected flights and the families of all of those lost on this historic day.
This time and reflection also offers us an opportunity to remember how crucial our contributions are to the overall safety of a flight. It is a time to be proud of the work that we do each and every day we put on our uniform.
Be proud of what you do, reflect on the past and move forward with confidence in your knowledge, wisdom and experience.