We the Board of Trustees would like to assure you the members that we are aware of the increased adjudication times for the Wage indemnity Plan due to the unprecedented volume of applications. These higher than usual numbers are due to the 7 day rule, the increase in member population and COVID-19. The team at Manion has been working overtime hours to try and meet the increased volume and has commenced hiring of new staff to help reduce the wait times. To date we have exceeded the entire number of claims that were adjudicated in the 2019 year.
We want to inform members of a 3-4 week wait time to have your claim adjudicated from receipt of all the documents
Please ensure when applying that you utilize the packages by clicking here; fill in all documents; clearly sign and date, ensure that if there are clinical notes that your Dr. has attached them to the physician’s statement.
If you receive the auto response below from Manion please be aware that your documents are received and in the queue for registration and then adjudication. All items are logged with date and time. There is not a need to follow up with a phone call.
We are currently experiencing significantly higher than normal claim volumes. This has resulted in an extended time for us to review and communicate the status of your claim. We apologize for the inconvenience and appreciate your patience while we work through this. Thank you for your email, your inquiry is important to us. This is an automated response to let you know that we have successfully received your e-mail.
If you are submitting your application for Disability benefits via e-mail, please scan your document(s) and then attach the file(s) to your email. Please ensure that your application is a true representation of the forms, there is no background/border, and all the wording is legible.
Our business hours are Monday – Friday 8:30am to 5:00pm Eastern Time.
Thank you for your patience and understanding as we move forward through these next few months.
On behalf of your WIP Board of Trustees,
NOTE: All Policy Booklet information can be accessed on the Air Canada Component of CUPE web site www.accomponent.ca.
Manion, Wilkins & Associates
626-21 Four Seasons Place
Toll Free Line: 1-800-663-7849
Contact Centre: 1-866-532-8999