days until our Collective Agreement expires, we are preparing, we are united and we will make change.

Coronavirus Update 13

The union has been advised of the following call open to all Air Canada and Air Canada Rouge members:

Update: COVID-19 employee call #3

We will be holding a third conference call for all employees regarding COVID-19 on Friday, March 6, at 1 p.m. EST.

Hosts Sam Elfassy, VP, Safety, and Dr. Jim Chung, Chief Medical Officer, joined by infections disease specialist Dr. Kamran Khan, CEO of Bluedot, will provide an overview of what we know about the virus and describe Air Canada’s preventive measures to date. In addition, they will provide the most recent information on exposure and contamination and discuss risk factors for employees and how we are addressing them.  A large portion of the call will be reserved for employee questions.

You will find a link below containing the list of dial-in numbers, which must be followed by the participant passcode: 9852519#

• Date: Friday, March 6
• Time: 1 p.m. EST
• If you are dialing from an Air Canada mobile or office phone, please use (416) 406-0743.
• Toll-free dial-in number (Canada/US): 1-800-898-3989.
• International dial-in numbers: https://www.confsolutions.ca/ILT?oss=7P1R8008983989
• Participant passcode: 9852519#

Where possible we encourage teams to book a meeting room and listen in together in as large a group as is practical. Please note that an AUTOMATED system will request your employee number and name before connecting you to the conference.

In Solidarity,

Wesley Lesosky
President, Air Canada Component of CUPE

ACCEX Meet & Greet in YVR

ACCEX will be in Vancouver (YVR) for Component Executive meetings at the end of March and will be holding a membership town hall meeting at the Sheraton Wall Centre Vancouver (1000 Burrard St, in Vancouver) on Wednesday, March 25, 2020 from 6:00pm to 8:00pm (PST), in the Port McNeill Room. This is an opportunity for all members (Mainline & Rouge), from all bases, to drop by and ask any questions you may have and to get feedback about the issues you encounter while at work, on a daily basis.

In solidarity,

COVID-19 Update – The Importance Of Good Hygiene

As the COVID-19 coronavirus makes its way to more countries around the world, proper hygiene will play an even bigger role in ensuring the health and safety of you, your colleagues and our customers.

To highlight how effective hygiene can be, estimates show that proper and frequent hand washing alone, was shown to reduce transmission of SARS by 30-50%[i].

Hand Washing:

The company’s policy differs from the Union’s official position that operating aircraft should have fully functional water systems. On certain routes aircraft may be dispatched with partially inoperative water systems. In these cases, extra bottled water and hand disinfectant wipes are provided as mitigation. Many of you have expressed concerns, partly because it isn’t practical to wash hands using bottled water, which requires two crew members: one to pour while the other washes.

REMEMBER: Two crew members taking the time needed to properly use the methods provided for hygiene will inevitably affect service; this is an unavoidable and perfectly acceptable consequence of you making your personal hygiene a priority – and therefore the safety and health of your colleagues and passengers.

As a matter of reference, hand washing water should take a minimum of 20 seconds, or approximately the amount of time needed to sing happy birthday twice at a medium tempo.

The following video from the U.S. Centres for Disease Control explains all you need to know about hand washing: https://www.youtube.com/watch?v=d914EnpU4Fo

Cough / Sneezing:

We all have the odd urge to sneeze or cough as a result of things like allergens, strong odours, or eating certain foods. As a rule of thumb, you should never cough or sneeze into your hands which may then touch surfaces and spread disease.

It is preferable to cough into a paper towel or tissue and then promptly dispose of it in a waste bin. If no tissue is available, use the inside of your elbow. In either case, ensure to clean your hands immediately afterwards.

Hamilton Health Sciences has prepared the following video: https://www.youtube.com/watch?v=J2jbEetZ8G4

Reporting to work sick:

To put it bluntly: no one wants to work with you when you’re sick. Now more than ever, it is important that we all accept the only appropriate thing to do when ill is to stay home.

The issue of sick notes has been discussed with the company, and management has committed to only requesting them in cases where they feel they are absolutely necessary and justified. If you have concerns about booking off, which may include members on CAMS at mainline, or who have a history of absenteeism at Rouge, speak to your local union office for advice.

The Union sometimes hears from members who have no more sick days/hours left. Remember that often neither do your colleagues, and it is unfair to come to work and get them sick as well. You will get better faster, allowing you to make up lost hours sooner, by staying home and resting.

Employees who believe they may have contracted an illness while at work are advised to file the appropriate reports and seek the required medical follow-up in order to protect their workers’ rights. Send an email to injury@accomponent.ca for further information.

Suspected Communicable Disease:

It will inevitably happen that someone onboard a flight – crew or passenger – demonstrates signs and symptoms of communicable illness. In such cases it is not only appropriate, but a required SOP to follow procedures for suspected communicable disease as outlined in chapter 6 of your FAM/PUB.

Following the protocol for suspected communicable diseases not only helps protect crew and passengers but is key to supporting the overall public health battle to contain diseases such as COVID-19.

 

[i] https://www.nytimes.com/2020/02/25/health/prepare-for-coronavirus.html

In solidarity,

Your Air Canada Component of CUPE Health and Safety Committee

OBSM Program and the Devolution of our Work

We have recently received more feedback from our members about the OBSM program and we felt the need to comment. Amidst the COVID-19 Coronavirus crisis, the increase in disruptive passenger incidents, and the ever-present air turbulence challenges, our members continue to remain professional and focussed on safety.
 
The world of air travel is constantly in flux. The primary function of our members is to be vigilant and ensure the safety of passengers and crew in emergency and non-emergency situations.
 
Situational awareness is always practiced, and our training and preparedness can be called upon at any time inflight. We are first responders.
 
In addition to everything we do to ensure passenger safety and comfort, here are some suggestions we have seen communicated to a member directly from an OBSM:
 
“An ‘Exceeds Expectations’ rating essentially relates to going above and beyond in each Customer Service Touchpoint. Examples of this could be such genuine, anticipatory actions as:
• offering a drink to a customer waiting beside the galley to use the lav, or offering a glass of water to use in the lav when noticing they have a toothbrush
• when serving, some examples of ‘Exceeds Expectations’ level of service would be saying, “May I offer you the roasted vegetable pasta or the chicken with cream sauce?” and “Will you be joining us for dinner?”
• wishing our customers, “Bon Appetit” or, “Enjoy” with a smile, after placing down their meal
• placing and all branded items such as napkins and cups with the Rondelle facing our customers
• bending down to making eye contact when speaking, ensuring not to place your arm across their screen when serving
• making the effort to walk through the galley and over, rather than speaking loudly across the middle seat bank when communicating with a colleague on the other side
• placing a glass of water next to a sleeping PY customer, knowing that they are likely to wake up thirsty
• offering to help a customer find a movie and suggest a personal favorite
• remembering what our customer is drinking
• thorough knowledge of all wines being served in PY, demonstrate the wine label facing our customer, offer our customer a taste
• ensure that not only are call lights promptly answered but to return to ensure continued customer satisfaction
• provide customer satisfaction verification, “How was your flight, sir?” or “Did you enjoy your meal, ma’am?”. Listen carefully to the response.
• avoid saying, “No”, but come up with a reasonable alternative
This is by no means an exhaustive checklist of what to do to receive a rating of ‘Exceeds Expectations’, merely some ideas of the proactive, anticipatory approach and discreet level of finesse that is expected with an elevated level of service.”
The expectations and standards that the Company is trying to set completely miss the point and are disrespectful to the very core of our profession. We already do many of the things that they are suggesting. The only difference is that we do it authentically and with a genuine smile. The way that this standard is being set is attempting to turn us into robotic automatons.
In the words of one of our esteemed colleagues who said it best: “The problem here is that the checklist aims to break down a flight attendant’s job into measurable items, but as anyone who has ever flown will tell you, a truly outstanding flight attendant is one who leaves you with the feeling that you have been spending the day with someone who cares about you, and this is very hard to measure.”
We thank our members for continuing to provide us with more examples of unreasonable standards being set in regards to service. We will continue to raise awareness and address these inappropriate expectations with all resources available to us.
 
In solidarity,