Thank you for your incredible support these last few months. Your dedication to the Unpaid Work Won’t Fly campaign has brought awareness to the world. Together, we have made important strides towards ending unpaid work for flight attendants.

We are looking to build on your successes and ensure that every minute you are working is being paid. We thank our Service Directors for continually submitting ground claims under 5.08 Ground Duty – Pre/Post Period and under 5.09 Ground Duty – Service to Passengers.  Please see a previous bulletin that we sent HERE: https://accomponent.ca/update-article-5-08-post-ground-duty-claims-denied/

Although 3, 4, or 10 minutes here and there doesn’t seem like much, over time and especially with large crews, these minutes add up and are important to be counted. We appreciate the additional time it takes to complete these claims and hope you will remain vigilant in submitting them for the benefit of all crew members.

Time-Saving Tips
The Union would like to offer some efficiency tips to shorten the amount of time you spend navigating Aeronet. For long serving members this could be a little refresher and for new members we hope that it can assist with the labourious task of navigating Aeronet.

On the Aeronet home page, when you log in, halfway down on the right side of the page is a section titled “My Work Tools”. You can add up to 12 regularly visited pages or Aeronet-accessible apps to save you time clicking and waiting for pages to load. This is of even greater benefit when your wifi or data is slower than normal, like some at certain layover destinations.

To add a new ‘work tool’, click on the “Add +” box.

The page that loads (below) will ask you to provide a name, a URL (Uniform Resource Locator) and to select an icon from the list (Document, Page, Site, or Tool).

For the name, you can choose whatever you like. We recommend something short as there is only one line. Copy/paste or enter the URL on its line. The icon selection determines only how it will appear on your page. After you type/copy/paste the name and URL and select an icon, click “save” at the top to add the “work tool”. You will need to do this for each one you want to add.

Our Top 10 Recommended Work Tools
We have included our top 10 recommendations below (not in order) as these are among the most frequently accessed items for Mainline crew members.
1 – eClaim (Crew cycle expense underpayment, Passport fees, Ground Duty claims ONLY)
Name: Submit eClaim
URL: https://acaeronet.aircanada.ca/f5-w-687474703a2f2f6163736179756c33333532322e61697263616e6164612e63613a38313830$$/eclaims/faeclaim.action

2 – Rainmaker (all other pay claims, including missing hours, pay rate, meals not boarded,
https://aircanada.rainmaker.aero/Rainmaker.CrewPay.Web/
Adding this will make it faster for all crew members to claim all other expenditures and for pay inquiries.

3 – PBS block and training bidding
Name: PBS
URL: https://aircanada.sharepoint.com/sites/IFS-SchedulingPlanning-SEV-AffectationPlanification/Tools/PBS-WebApp.aspx

4 – Block and Training Awards
Name: Block Award
URL: https://aircanada.sharepoint.com/sites/ACaeronet/ACTools/IFS-PBSPairing.aspx

5 – Vacation bidding (eForms), also Reduced Block Program, SD list
Name: Vacation Bid
URL: https://acaeronet.aircanada.ca/f5-w-687474703a2f2f6163736179756c30303033332e61697263616e6164612e63613a38303030$$/eforms/login.html

6 – Vacation Award Information
Name: Vacation Award
URL: https://aircanada.sharepoint.com/sites/IFS-SchedulingPlanning-SEV-AffectationPlanification/VacationAwardInformation/Forms/VacationAwardInformationEN.aspx?FilterField1=VacationInformationDuration&FilterValue1=April%202025%20%2D%20March%202026&FilterType1=MultiChoice&viewid=fd4500ec%2D5347%2D40f1%2D8ba6%2D39962ddb8236

7 – Download  eFAM / eOAM to PED
Name: eFAM / eOAM
URL: https://aircanada.sharepoint.com/sites/ePub/SitePages/eFAM.aspx

8 – Trip Trade (flight switches, one-to-none)
Name: Trip Trade
URL: https://web-ifs.prd.aca.cacneu.cloud.lhsystems.com/crew/service/pems/crew-pems-webui/index.html

9 – Globe desktop (SD briefings, Globe bulletins, printable crew lists)
Name: Globe desktop
URL: https://aircanada.sharepoint.com/:u:/r/sites/ACaeronet/ACTools/Globe.aspx?csf=1&web=1&e=t0meLr

10 – CrewCare (feedback negative or positive for crew hotels and transport)
Name: CrewCare
URL: https://aircanada.sharepoint.com/sites/IFS-SchedulingPlanning-SEV-AffectationPlanification/Tools/CrewCare.aspx

Thank you once again to all members for your continued dedication and professionalism. Together, through awareness, persistence, and mutual respect, we are advancing fair compensation for every minute worked.

In recent months we have had some members who were requesting alternative maternity work and in the case of our Rouge members some were denied accommodation, or it was delayed. To ensure that your rights are respected we encourage members seeking this accommodation to reach out to their Local Union Officers for support, advice and education.  We have filed grievances in the past and will continue to do so if the proper accommodation process is not followed.  Accommodation is a process that should include the members, the Union and the Company. Always remember to include your Local Union office on any emails you have with the employer regarding this, and if you have any further questions about accommodation in general, please feel free to reach out to us.  We can be reached at contact@accomponent.ca.

For more information on the Duty to Accommodate in the Federal Sector you can find out more here https://www.chrc-ccdp.gc.ca/individuals/human-rights/duty-accommodate.

This bulletin serves to remind members, including our new hires who may not be familiar with a lot of the Collective Agreement rules and entitlements, about duty periods specifically focusing on duty period start and end times, and where the information can be found about them in our Collective Agreement.

Duty Period information can be found in the following articles of the Collective Agreement: B5.02.01, L55.06.04, L55.15.01.01, L55.15.04:

Check in time (duty period start):  Please ensure to report for duty (check in) as required by the Collective Agreement and **any updated times referenced in ePub/block bid package “What’s New” Section/Globe messages for specific destinations based on specific aircraft types.

Articles B5.02.01 (for Mainline), and L55.15.01.01 and L55.15.04 (for Rouge) state that your duty period commences one hour (1:00 hr) prior to scheduled (or rescheduled flight departure if you are notified prior to arrival at airport) when operating a flight.  If you are deadheading from home base your duty period starts thirty minutes (00:30) prior to scheduled departure of deadhead flight, and if away from home base your duty period starts at the scheduled departure of your deadhead flight (Articles B5.02.01 and L55.06.04).

At Mainline:  **the Company can request that you report for duty prior to the 1-hour duty period start in the Collective Agreement by paying you pre-duty ground period time up to 30 minutes.  For example, on widebody aircraft, the company may require you to report for duty up to 1:30 prior to departure,  and the additional 30 minutes is considered pre-duty ground duty time that is paid at ½ of your rate of pay.  See Articles 5.08/B5.03.01.

Please note that it has come to the Union’s attention that management is asking crew members to not follow ePub and go directly to the gate, however ePub for Mainline Employees clearly states that employees need to check their mail folders at the start of every duty period. See the February 26, 2025, On-Time Performance publication that speaks of this.

At Rouge:  the Company can also request that you report for duty prior to the 1-hour duty period start time in the Collective Agreement by paying you pre-duty period extension pay up to 30 minutes and this time is paid at ½ of your rate of pay. See Article L55.15.03

Check out time (duty period end):  Your duty period ends fifteen minutes (00:15) after arrival when operating a flight, and when deadheading your duty period ends at arrival time (Articles B5.02.01, L55.15.01.01, L55.15.04, L55.06.04).  Please note that at the end of your duty period you are officially on crew rest.

Please remember to always submit a claim to be reimbursed for any post arrival ground time when required to remain on board as follows:

At Mainline: If you are required to stay onboard beyond 15 minutes after arrival, please ensure to always submit a post duty period ground claim as you are to be paid these credits at ½ your rate of pay.  There is no minimum amount of minutes required when submitting this claim. (Article 5.08)

At Rouge: If required to remain onboard upon arrival, please ensure to always submit a claim for periods of 30 minutes or more after arrival as you will be paid one-half (½) of your rate of pay, including the Lead Premium when operating as Lead Flight Attendant for the applicable flight. (Article L55.06.08)

NOTE: Your Union will ensure that the Collective Agreement language is respected and that our member’s time is valued. If there is ANY discipline rendered to any member the Union will address it.

Should any member face any sort of consequence for strictly following their contract, the union will stand firmly behind you and support you all the way.