Reserve Committee Update – Autumn 2022

We have made it together through one of our peak travel seasons of the year with a brief pause before we enter another. In this time, we have onboarded several classes of brand-new Service Directors and an unparalleled eighth phase of new hire Flight Attendants in 2022 have come online this month – welcome one and all!

Next Reserve Seminar on Zoom
We are happy to announce that the next reserve seminar explaining the “how-to” of reserve and your contractual rights will be conducted on November 17, 2022 @ 10:00h Pacific Time / 13:00h Eastern Time via Zoom. The initial presentation will last approximately 60-80 minutes and then there will be an open question period at the end of the presentation for everyone’s mutual benefit. All members are welcome to attend. The meeting link is as follows:

No preregistration or passcode should be necessary in order to join the seminar, but please reach out if you have any difficulties accessing the room. We look forward to seeing you there.

Reserve Switches
As the number of newer reserves systemwide has increased there has been a parallel increase in questions concerning reserve switches, so we have outlined the essentials for you below.

Important Notes

  • All reserve switches are done through globe in your browser; when you’re at the main screen in globe after logging in hover your mouse cursor over Home and then click on Reserve Exchange in the submenu that appears
  • Next to Other cabin crew type the employee number of the person you wish to trade with; auto-populated suggestions indicating employee names, their employee numbers, and their base will appear as you type
  • Next to Give away these days indicate the days off that you wish to exchange with another reserve
  • Operate pairing(s) from First Name Last Name YYY AC123456 roster should be reconceptualized as Take Days from… instead; indicate the days off that you wish to receive from the other reserve member in exchange for the ones you are offering
  • Switches are of your days off, not your days on; all language in the Collective Agreement is centred around this principle

Switching Rules
These are reserve switch rules directly located in the Collective Agreement in B8.08 (Days Off – Exchange). We will break down each rule for your benefit:

“Requests for an exchange will provide for a minimum of five (5) days notice prior to the first day involved in the exchange. Approval for such request will be given with a minimum of delay.”

This is self-explanatory, but we will add that due to how late in the preceding month blocks are finalized and published to Netline this rule can be overlooked if you’re looking to make a switch involving the first day(s) of the reserve block month. You should submit the reserve switch request shortly after blocks are published to Netline to maximize your chance at getting it approved, assuming it is legal in all respects.

“The exchange will not result in less than three (3) consecutive duty days between any period of days off for either Reserve Blockholder. This restriction will not apply if the total days off involved in the exchange run consecutively.”

Stated more simply, after you make a switch your reserve duty day patterns need to be at least three days long or else the switch will be denied.

“The exchange will not result in either Reserve Blockholder being scheduled in excess of eight [8] consecutive duty days.”


“Days off may not be exchanged with duty days in order to move reserve duty days into a vacation period.”

This is stating that you can’t make an exchange involving vacation days.

“If the exchange involves one (1) day off only for each Reserve Blockholder, the day being exchanged must be moved so that it will be in conjunction with another period of days off in that block month.”

If you are attempting to switch one day off each then the day off that you both receive will need to be connected to an existing period of days off that you have elsewhere in your respective reserve block months.

“If any exchanged non-inviolate days off are moved to a position immediately prior to inviolate days off, the exchanged days off can be flown into. If any exchanged non-inviolate days off are moved to a position immediately following inviolate days off, the employee may be drafted on the exchanged days off.”

As an FYI, non-inviolate days off are RDOs and inviolate days off are GDOs. What this is saying in simpler terms is that RDOs you receive from another reserve via a switch will still function as RDOs even when they are placed just before a set of GDOs or just after a set of GDOs.

“Inviolate days off when moved or exchanged maintain the status of inviolate days off.”

In simpler terms, if you make a switch involving a GDO it will remain a GDO when it lands in the other reserve blockholder’s schedule, and vice versa if a GDO is exchanged to you. The same logic is extended to RDOs.

Reserve Releases Versus Personal Leaves of Absence (PLOAs)
Given that November 2022 is a junior vacation month we are seeing a tangible increase in inquiries involving requests for reserve duty days off, so it is prudent to understand the nuanced differences between what constitutes a paid release on reserve versus a Personal Leave of Absence (PLOA) in order to avoid any unforeseen pay reduction.

Call-In Reserve Release (B8.27.02)
This type of release is only granted when calling in to Crew Scheduling between 2000-2300 on the night prior to a Call-In Day. Please note that when you are given a reserve release on a Call-In Day this day comes at no cost, and you are paid for that day as if you were on call for the entire 24-hour period. If you have a subsequent Call-In Day you will need to call in between 2000-2300 concerning your assignment for that upcoming day.

Ready Reserve Release (B8.30.02)
This type of release is only granted when calling in to Crew Scheduling during a Ready Reserve Day. You are permitted to ask Crew Scheduling for a release for up to six (6) hours for personal reasons, and this type of release is granted based on operational requirements at the time of your call. This type of release comes at no cost, and you are still paid as if you were on call for the entire 24-hour period.

Personal Leaves of Absence (B8.12)
Nearly any other type of request for a release from one or more reserve duty days is considered a Personal Leave of Absence (PLOA). On a PLOA your Minimum Monthly Guarantee (MMG) is reduced by 2:25 for each requested day involved; note that when requesting a PLOA immediately prior to days off, it will extend through your days off until your next scheduled reserve duty day or until your first day of vacation.

RDO Premium Application
We’d like to briefly review the identified criteria for the RDO Premium from B8.06.01 in the Collective Agreement:

“In the event that a Reserve Blockholder is assigned a pairing that operates into a non-inviolate (RDO) day off s/he shall receive a premium of fifty (50%) percent on all flight time credits for flight/s operated on the affected days off with a minimum of four (4) hours pay per scheduled day off affected. This premium will be for pay purposes only. The RDO will be slid in accordance with B8.06 Note 2.”

In order to verify that the RDO premium has been applied, you can open up the crew list in globe for each affected flight, and next to Role you should see RDOM or RDOP written. If it is not, please call Crew Scheduling to address the discrepancy and have it added. It is a good practice to verify the application of the RDO Premium following the termination of the involved duty period(s). If you encounter any difficulties with this, please reach out to your local union officers for their assistance.

As always, if you have any suggestions for topics to address in future reserve committee updates or if you have any reserve-related questions or concerns, please don’t hesitate to reach out to as needed.

Happy travels!

In solidarity,

Jesse Matthews
Chair, Component Reserve Committee

Summer 2022 Reserve Committee Update

There have been an incredible seven phases of initial training for new hire flight attendants completed this year and more to follow. This growth in our numbers means many members are concurrently experiencing reserve for the first time. This comes with many questions regarding life on reserve, including knowing the “how-to” of reserve and one’s contractual rights while on reserve. Your Component Reserve Committee is pleased to announce that our next Zoom Reserve seminar will be conducted on August 18, 2022 @ 10:00h Pacific Time / 13:00h Eastern Time. The initial presentation will last approximately 60-80 minutes and then there will be an open question period at the end of the presentation for everyone’s mutual benefit. All members are welcome to attend. The meeting link is as follows:

We look forward to seeing you there!

With the increase in flight assignments to reserve members this summer it is prudent to review the key rules associated with the upper limit to one’s flying, also known as the Maximum Monthly Limitation. B5.01.01 in the Collective Agreement, summarized on Page 5 of the Reserve Handbook, states the following:

Maximum Monthly Limitation: The maximum flight time limitation shall be eighty (80) hours per month on jet aircraft.
At the discretion of the Company, the maximum flight time limitation shall be increased to eighty-five (85) hours per month on jet aircraft, for a maximum of four (4) months per year.

Please note, that if you take a Leave of Absence or are unavailable for duty at any time during the block month, you will have 2:10 deducted from your MML for each day of your LOA or unavailability until your next reserve duty day (B4.05.01 in the Collective Agreement, summarized on Page 5 of the Reserve Handbook).

Release At 77 Hours (B8.11)
When you have completed 77 or more flying hours and have at least two remaining reserve duty days, you may call Crew Scheduling to request to be released for the remainder of the block month. At the time of your call, Crew Scheduling must either assign you a final pairing or release you from reserve duty for the rest of the month; they cannot ask you to call back later. If you are released, your remaining reserve duty days become RDOs instead. If you are given a final assignment, it is subject to the governance of the Return to Base Extension clause found in B5.01.05.

Return to Base Extension (B5.01.05)
It is possible in a handful of situations to legally fly beyond your MML; one of them is the Return to Base Extension. Let’s look at the contractual language for this found in B5.01.05 and summarized on Page 6 of the Reserve Handbook:

Cabin Personnel shall be legal to operate a flight sequence in excess of the maximum monthly limitation only to complete their return to Home Base in the same month provided that half (1⁄2) the projected flight time and credits for the entire flight sequence does not project them beyond the maximum monthly limitation.

Let’s look at a practical example. Say you have 10 hours available in an 85-hour block month and you are assigned an LHR pairing worth 18:30. Half of the projected flight time credit for this pairing is 18:30 / 2 = 9:15. Because 9:15 is less than or equal to 10:00, this is a legal assignment via use of the Return to Base Extension.

Please also note that the Return to Base Extension cannot be applied for an overlap pairing (B5.01.05.01).

We hope this helps to elucidate these important rules governing your final flight assignments each month. As always, we welcome your questions at should you require further clarification.

Happy travels!

In Solidarity,

Jesse Matthews & Chanelle Gauthier
Co-Chairs, Reserve Committee

Reserve Committee – Spring 2022 Update

It is an exciting time for all of us as we see growth in our flying schedule and accordingly in the number of newly hired Flight Attendants and new Service Directors. We would like to formally welcome you all to your respective new positions.

In collaboration with your Component Executive this past month we have updated the Reserve Handbook for your benefit. Click HERE to view the updated handbook.

This past month we also held multiple Zoom reserve seminars for the purpose of educating our members systemwide and they were well received by the members in attendance. We intend to run more of these seminars in future months and will provide advance notice of them for your benefit.

We would also like to take the time to introduce the first of a series of educational bulletins aimed at the reserve experience. This addresses the sequence in which flying is awarded, one of the more frequently asked questions we have gotten from the reserve membership in recent days:

Open Flying Award Sequence
The following explanation is based on the Collective Agreement rules provided in B8.22. Please note that the Union is aware that a Crew Scheduler recently posted information on Yammer in response to some reserve questions. However, the Union in no way is accepting the Company’s position as written on Yammer, and always reserves the right to file grievances if it is found that a violation of the Collective Agreement has taken place. Please always check with your Local Union office or Reserve Committee if unsure of your rights or if information provided to you by a Company representative is accurate or not.


Reserve is the 4th step of the award sequence:

Open Flying Award sequence (B7.04)
1. Blockholder Make-Up/Reserve Preselect
2. Reassignment
3. VE/100 Hours
4. Reserve
5. Draft — Deadhead Crew
6. Draft Sequence

Once Crew Scheduling reaches reserve in the order of assignment the following criteria are considered for reserve assignment:

Reserve Assignment Criteria (B8.22)
1. Time Balance (B8.22.01.03)
2. Restrictions (i.e. crew rest, whether an assignment will over project a reserve resulting in a drop of a preselect pairing)
3. Language requirement
4. Days available before days off

Call-In Reserves
When required to contact Crew Scheduling to confirm your assignment at call-in time (2000-2300 in your home base’s time zone), reserves must always CALL Crew Scheduling. Do not accept assignments via globe notification at any time. Always call in to speak with a Crew Scheduler as calls are recorded and there will be a record of what was discussed in case there are any issues with an assignment. The Collective Agreement is clearly worded to include the word “Call” in “Call-In Reserve”. Please always preserve your rights and use your cellphone to make the “call” to Crew Scheduling at call-in time.

If Crew Scheduling does not have sufficient time to follow the award sequence, they immediately begin “Airport Move-Up”, which is outlined in the Collective Agreement in B8.32 as follows:

Airport Move-Up
If insufficient notice makes the draft process in Article B9.03 impractical, flight coverage will be provided through the move-up of total or partial crews in reverse order of seniority. The move-up will be done in a manner which minimizes the disruption to subsequent crews, and will occur in the following sequence:

I. Crews from ANOTHER base to HOME BASE ONLY on scheduled duty days ONLY.
II. Crews at their Home Base on scheduled duty days.
III. Crews at their Home Base INTO scheduled days off.


You may have noticed that of the many criteria that go into a reserve assignment, the single most notable criterion missing is seniority, and that’s because seniority does not govern any award on reserve with the exception of the first day of the block month where no other tie-breaking criteria exist between reserves and also with the exception of the daily reserve pre-select awards (which is completed in Step 1 in the Open Flying Award sequence mentioned above).

If you believe that a pairing has been awarded out of sequence, you will need to reach out to your Local Union Officers to assist. We hope this helps elucidate the reserve award process for everyone. We will gladly accept suggestions for future topics at and welcome any of your reserve-related questions as always. We look forward to hearing from you!

In solidarity,

Jesse Matthews & Chanelle Gauthier-Berthelet
Co-Chairs, Component Reserve Committee

Updated Reserve Handbook

We would like to take this time to welcome everyone back to flying after considerable time away. It is truly wonderful to see so many familiar faces once again! A warm welcome also to all of the members who have recently completed flow through to mainline.

For many of our members it is either their first time flying on reserve at mainline or it has been a long time since last doing so. After consulting with the membership at large we have updated the Reserve Handbook to provide answers for some of the more common inquiries that we have received in recent days.  Click HERE to view the updated handbook.

One of the most notable parts of the update relates to differentiating between the two main types of releases and Leaves of Absence (LOAs), including how each one of the three affects scheduling and pay. This is clarified in the Reserve Handbook on Pages 4 and 5 under Call-In “C” Days, Ready Reserve “R” Days, and Minimum Monthly Guarantee (MMG). We hope going forward that this will remove any doubt, but please feel free to reach out as always if any further clarification is needed.

Your Component Reserve Committee can be reached at for all of your reserve-related questions. It is our honour and privilege to be of service to you and enrich your understanding; please let us know how we can help and how we can continue to improve in assisting all of our reserve members.

In solidarity,

Jesse Matthews & Annie Robichaud
Co-Chairs, Component Reserve Committee

Reserve Handbook

As many of you have not flown reserve in several years, we felt it was a good time to issue a refresher with the Reserve Handbook and its updates.

Please click HERE to view the newly updated Reserve Handbook.

As always please reach out to me or to your local office if you need further clarity or have any questions.

In Solidarity,

Wesley Lesosky
President, Air Canada Component of CUPE