Component Update – Hotel and Transportation Issues

As we approach the New Year, we want to reach out to all of our members and say a warm and resounding thank you.  We have been inundated at the Component and Local levels in regards to the recent challenges you have been experiencing online.   Mainline and Rouge colleagues at work over the holiday period have had many challenges. Predominately the issues have been with hotels, transportation and attempts at contacting crew scheduling.

In order for the Union to address the countless issues being reported, please reach out within a reasonable time frame so we can deal with the Company in an expedited manner.

When reporting issues to the Union, please ensure you include pairing details, dates, times, and name.

For any hotel and transportation issues you experienced, please submit a Crew Care report. It is crucial that these be reported so that the Union can identify the issues and have them addressed.

We understand and appreciate the nature of our industry and how our members are the ones who are the main contact with all passengers. They make a huge difference especially during times of operational disruption. It is through reporting that we can initiate change and ensure that the Company is doing all that they can to provide rest and support for those who are at work.  Your time is valuable and with your help we will do all we can to ensure it is valued.

Hotel and Transportation Reporting:

For Mainline Crews: On Globe under “Tools and References” you will find the tab “Crew Scheduling and Planning” once you click on this link, you will select “CrewCare”.

For Rouge Crews: ACaeronet – click “Rouge” tab – under In-Flight Service – Manuals-Forms – CrewCare

In solidarity,

Bulletin From Your Board of Trust Wage Indemnity Plan

With the holiday season upon us and the trying year of 2022 nearly behind us the Trustee’s wanted to update you on a few items.

We want to inform you, the member, of some changes that you will see coming in 2023 to the documents and correspondence from Manion/SSQ.

In July of 2020, La Capitale and SSQ insurance merged. Policies and Plans continued under the respective company names, as everything was put into place for the name changeover to BENEVA.  In 2023, SSQ will begin their change over to the name BENEVA. Please rest assured that there are no changes to the policy. Your plan is owned by SSQ/BENEVA and administered by Manion Wilkins and Associated. An update will be provided when the documents are changed to reflect the new name.

Manion is presently adjudicating claims within 3 to 4 weeks from the registration date.

Manion hours for the holiday season are:

Friday Dec 23 – Closing at Noon (12:00h ET)
Monday Dec 26 – Closed
Tuesday Dec 27 – Closed
Wednesday Dec 28 – Regular hours
Thursday Dec 29 – Regular hours
Friday Dec 30 – Closing at Noon (12:00h ET)
Monday Jan 2 – Closed

500-21 Four Seasons Place
Toronto, ON M9B 0A5
By Fax to: 416-234-0127/1-855-665-7764, or
By Email to:
Toll Free-1-800-663-7849

The Application for Wage Indemnity Plan Benefits, including the Claimant’s Statement, Employer’s Statement and Physician’s Statement, should be completed as soon as you know you will be off work for more than 7 days. Your 7-day elimination period commences from the date of your first flight missed or first reserve day missed, if on reserve.

*Additionally, please submit the banking information and the disclosure form.

*The employer’s statement is sent directly to Manion from AC. When all the documents are received, the claim is registered.

Physician’s Statement
You must see a physician (MD) within 14 days of your first flight missed or first reserve day missed, if on reserve, in order to qualify for benefits commencing on the 8th day of your disability.

Have your treating physician complete the Physician’s Statement FULLY. Most claim delays are due to incomplete medical evidence. Please make sure that the physician’s name is legible and that the address and telephone number are complete.

*Clinical notes are requested and should be attached.

Have your physician clearly indicate the diagnosis, complications (if any), treatment, medication and all dates of visits.

If your physician does not know when you can return to work, an approximate date should be given.  Indicating “indefinite” will delay your claim.

If you are receiving treatment from any other medical practitioner who is not a licensed physician(MD), you must ALSO be under the regular and ongoing care of a licensed physician (MD).

Please sign the Authorization Request. If you do not sign this authorization statement your claim will be returned to you, resulting in a delay.

To access the WIP application package, click here for English.

Leave of absence granted (such as personal, educational, maternity, childcare, bereavement, or jury duty) other than inability to meet medical standards (IMMS): your coverage may be continued for a maximum duration of up to 24 months.

*Reminder a LOA = a release from a pairing when it is requested by you the Employee.

If your leave of absence of 16 (sixteen) or more calendar days precedes your vacation and you have not prepaid the premium for that leave of absence, coverage will not be reinstated until you return to active work.

Prepayment of premiums is not required for an absence from the payroll of 15 (fifteen) calendar days or less. Prepayment of premiums is required for an absence from the payroll of 16 (sixteen) or more calendar days for one of the following reasons. You must prepay the required premium in full within 30 days in order to be eligible for benefit consideration following the end of any of these periods.

Your claim will be processed when the claimant’s statement, the employer’s statement and the physician’s statement have all been received. You should therefore follow up with your employer and your physician to ensure the forms are completed in a timely manner and avoid delay of benefits due to late submission.

It is your responsibility to submit proof of disability within:

(a) 30 days of your first flight missed or first reserve day missed, if on reserve;
(b) 30 days of the termination of your disability benefits under the Employment Insurance Act of Canada in order to reinstate your claim under this Wage Indemnity Plan; and
(c) 30 days of the recurrence of a disability.


Please (click here) to review the WIP financial summary.

On Behalf of The Board of Trust,

Patricia Eberley
Administrative Consultant

NOTE:  All Policy Booklet information can be accessed on the Air Canada Component of CUPE web site

Manion, Wilkins & Associates
Plan Administration
626-21 Four Seasons Place
Etobicoke, Ontario
M9B 0A6

Switchboard: 416-234-5044
Toll Free Line:  1-800-663-7849
Fax: 416-234-0127
Contact Centre: 1-866-532-8999

Component Holiday Message 2022

n advance of the first holiday weekend, and after the massive winter weather in Vancouver, BC, we wanted to ensure you were all equipped, Mainline and Rouge, with pertinent contractual language to assist you in navigating the holidays.

Many of you are new, and this is your first of many holidays away from home, it can be challenging, but it will always be filled with new friends and adventures.  Embrace this time to meet your crew, enjoy the layover together, and build lasting bonds.

As the holiday season has already started, we wanted to ensure you are armed with the latest information so that you are aware of your contractual rights. Please review the most recent Contract Guides (Click here for Mainline & Click here for Rouge) and our Reserve Handbook (Click Here). We believe that through the education of our members about the Collective Agreement, the collective knowledge will benefit us all. We wish the very best of the holiday season to you and your families.  Your entire Union team will be available to you during the holiday period.

As a reminder, please contact your Local office (contact info below) for general questions, contract questions and concerns, or potential grievances.

Local Contact Information

Local 4091 – Montreal
Closed: December 23rd, 26th & 30th 
Open: December 27th to 29th : 09:30-16:00

Guillaume Leduc, President
975 boul. Roméo Vachon Nord
Bureau 465
Dorval, QC  H4Y 1H1
Map to Local 4091 Office
Phone: 514-422-2235
Fax:     514-422-2471
Local 4092 – Toronto
Closed: December 23rd & 26th
Office will be taking messages on December 23rd 

Open: December 27th to 30th : 09:00-17:00
Denis Montpetit, President
Toronto Pearson Int’l Airport
Terminal 1 Service Level Rm EBS 116
Mississauga, ON  L5P 1B4
Map to Local 4092 Office
Phone: 905-676-4293
Fax:     905-676-4763
Local 4094 – Vancouver
Regular Office Hours: Monday-Friday 09:00-16:30
Carolyn Bugnon, President
6001 Grant McConachie Way
Richmond, BC  V7B 1K3
Map to Local 4094 Office
Phone: 604-295-4259
Fax:     604-270-5014
Local 4095 – Calgary
Regular Office Hours: Monday-Friday 09:00-16:00
Kim Wentzell, President
Calgary International Airport
2000 Airport Road NE
Departures Level – between outside doors 7 & 8
Calgary, AB  T2E 6W5
Map to Local 4095 Office
Phone: 403-221-2625
Fax:     403-221-2753
Local 4098 – Rouge
Closed: December 26th & 27th 
Open: December 28th to 30th : 09:30-16:00

Craig Smith, President
Toronto Pearson Int’l Airport
Terminal 1, Level 2, GA2022
Mississauga, ON  L5P 1B4
Map to Local 4098 Office
Phone:  905-678-6330

The 24/7 email address can be utilized for time sensitive and urgent situations:

For after-hours emergency situations such as Health & Safety Work Refusals; Emergency Landings; Drug and Alcohol Testing; and Search and Seizure and Arrests please call our Emergency Help Line 1 (866) 758-3037.  In addition, your Component Officers can be reached at

In solidarity,

Unpaid Work Update and Survey

The Airline Division will be looking at ways to ensure our members voices are heard loud and clear on unpaid work within our sector.

Please find below a survey that we are hoping all members will fill out, please feel free to share the survey with your co-workers.

In English:

En Français :

This survey will drive the bus on what you see as unpaid work, along with airline specific unpaid work issues.

We wish you a safe and festive holiday season and happy holidays to everyone.

In Touch – A message from your Health and Safety Committee

Fume Events
Members have been reaching out to get more information about fume events. The union has put together an information package for anyone who would like to know more. Please send a blank email to If you have additional questions, you are as always welcome to email

Your Health and Safety Committee has been following the Ebola outbreak in Uganda since the first 5 patients were reported in mid-September 2022. We have consulted with CUPE National and have been considering your safety at each evolution of the outbreak. As of the date of this bulletin, the outbreak is declining and still has not been detected in North America. An important point of information regarding Ebola is a patient is ill with symptoms before they are contagious through their body fluids. It remains the position of your Health and Safety Committee that PPE is available for use and should be utilized to prevent any number of viruses and bacteria, not only COVID. If anything changes in this situation we will communicate as soon as possible.

For more information or status updates on Ebola:
– WHO:
– CDC:
– CUPE National:

Staying in touch
We have received several requests to update, confirm, and follow up on reports filed by you. When reaching out, remember to include the report number (ex. ICRP1234-22) in your email and send it to the address that corresponds to your base:

Rouge –

Personal protective equipment is available in the crew centres and on board. With the change in masking rules, we ask our members to consider the concerns and needs of other members of the crew. Avail yourself of the PPE available in the crew centres. While there is PPE on board, the first point of PPE collection should be at check-in at the comm centre.

Two Steps Following an Incident for Members
What happens if there’s been an incident and you feel shaken up?

1. FAM RELEASE FROM DUTY What to know about a release following an incident:

  • This is in our FAM and was developed in conjunction with the Policy health and safety committee.
  • The goal is to provide time for sleep, take care of required paperwork, get any required medical care and to assess if you feel fit to continue duties.
  • Only an IFS manager can give you a post-incident release.
  • When calling crew scheduling, ask to speak to the IFS manager on call and let them know if you feel you need this release.
  • This release is pay protected and there is no set length. It will depend on how early the incident occurs since the idea is for you to get a night’s rest.
  • This release is done immediately following the incident and lasts for one sleep cycle.

2. Book off injury on duty.

  • If you wake up and feel the need for additional time following an incident and you’ve already been given the release from duty.
  • Call crew sked and book off injury on duty. You’ll call Medaire if away from your base.  Fill in the flight attendant injury report found at, see your doctor and get appropriate workers compensation and WIP forms filled out.
  • Additional information and steps can be found by sending a blank email to the following email: