The Union was made aware of a bulletin that was sent out from Crew Planning, attached here.

We have had numerous discussions with the Company in identifying an array of issues including vacation reconciliation and vacation money that is owed to members. The understanding going forward was that the Company would be working to reconcile vacation and stat entitlements throughout the vacation year and adjusting them on an ongoing basis. This will be done to ensure members are made aware of any overpayments in a timely manner and are not placed in the unnecessary position of owing money.

Since our original discussions with the Company, we have learned of further pay issues which we have flagged. We remind members about the importance of checking their pay monthly. Some of the issues reported recently were and ongoing ones:

1. Missing Cleaning Allowance
2. Incorrect Wage Rate
3. Flow Through Wage Rate decreases
4. Retirement Vacation Reconciliations and final pay not issued
5. Missing Expenses
6. Early Check In (post duty) not paid out
7. Special Dinner retro payments
8. Where members will see US Custom delay payments on pay statement
9. Service Date changes, unbeknownst to member affecting pay progression

We are also aware that the regular vacation reconciliation for our members who have reached the 5-year mark was previously to be paid. We have been assured that this is now set to be paid on their April cheque. We will continue to follow up to ensure that our members are properly paid this amount. We are also aware that this is extremely frustrating, and it feels like you have had the run around over the last 11 months. We have shared this with the employer and have been advised there are changes coming that will expedite this pay.

In addition to the challenges that many are facing with inaccuracies and unnecessary claw backs to vacation we have had multiple reports highlighting pay claim delays. We strongly advise you to check your “Pay Claims” today, and if any are pending, follow up, with a copy to pay@accomponent.ca.

We want to advise, clearly to the members, that we have had conversations with the Company, we have shared the frustrations with them, and we are awaiting replies to outstanding issues.  However, with the new issues creeping up, we have serious concerns that need to be understood, we need to understand the process and need solid assurances that pay will be a priority going forward, as it is clear, this is not the case for our group.

Time and time again, we have made it abundantly clear that we work for the Company and there is an expectation that you will be properly paid. In return for your hard work, you expect to be remunerated in a timely and accurate way. You put in enough free work.  At a bare minimum you want to be paid for all hours worked and your expenses paid out as per the contract. This is a fair request. The fact that this has taken so long to sort out and the impact it has had on our members, already working paycheck to paycheck, is simply unacceptable.

Overall, this seems to us to be just another reminder of how much work performed is unpaid. Simply put, UNPAID WORK WON’T FLY.

The Union is requesting all members, Mainline and Rouge, to please copy pay@accomponent.ca on any continuing pay issues you have flagged to the company. This will allow us to get a true picture of the challenges you are facing that are not being addressed through the regular claims you submit. We will also be working on an initiative for members to have easier access on verifying pay and expenses.  We feel that it is time we take a closer look and see how much unpaid work still exists and pay statement assistance will help with that task. We will have more on this to follow.

Please reach out to w.lesosky@accomponent.ca with any feedback, questions, concerns, or comments.

In solidarity,

This applies to AC Mainline only

Many of you may know that Air Canada has made the decision to change providers for health, dental, life insurance (including accidental death and dismemberment insurance) and the Defined Contribution (DC) portion of the hybrid pension plan, if applicable, for Canada based employees. As of April 1, 2024, Manulife will be the provider.

It is important that you take the time to enroll in this new plan so that you are set up to submit your claims in a timely way. To make the best use of your entitlements we recommend that you educate yourself about this process and the tools available to you through the Manulife portal.

Action required: Set up your Manulife ID

On April 1, 2024, your benefits will move to Manulife. To ensure a smooth transition, you’ll need to set up your Manulife ID.

Manulife ID is a single, secure username and password combination for accessing all your Air Canada services with Manulife.

To set up your Manulife ID directly on the Manulife website, please visit Manulife.ca/planmember.

• If you already have a Manulife ID, select Sign in.
• Select Register now to create your Manulife ID.
  • Additional information, including a step-by-step video and FAQ, is available here.

After creating your Manulife ID, you’ll need to connect (link) your group benefits account to it. This only needs to be done once.

• Enter your plan contract number (788000), member certificate number (your employee ID without the letters AC and the leading zeroes), name, date of birth and email.
• Example: If your employee ID starts with a zero (AC012345), please delete the zero to create your number (12345) and connect your benefits.
• If your employee ID starts with two zeros (AC001234), please delete both zeros to create your number (1234) and connect your benefits.
• Select Connect.

Download the Manulife app

• Manulife makes it easy for you to manage your benefits when it’s most convenient for you. With their plan member site and mobile app, you’ll be able to find all the information you need. The app is available for Apple and Android devices through the App store and Google Play.

Note: If you complete your registration on the Manulife Mobile App, you will get an error message. Because our plan hasn’t technically started with Manulife yet, their system doesn’t recognize you. Rest assured your account has been created regardless. This will be resolved once Manulife becomes our provider on April 1, 2024.

Make sure to visit the Aeronet page for information and FAQs related to this initiative.

For information login to:
Aeronet > Share Point > HRConnex > Benefits: Manulife prior to April 1st to make sure you are enrolled. *Note that the benefits will not be active until April 1st

By logging in through HR Connex, you will find a ‘live chat’ function for immediate assistance on all your benefits queries (available during business hours) as well as a step-by-step guide to assist with downloading and setting up the app on your mobile device.

It is our expectation that the experience provided must meet or exceed what was provided by Claim Secure. We hope that this process runs well, and that Manulife will have user-friendly options that make the process of claiming for benefits easier for all of our members.

In solidarity,